1. Introduction

Welcome to Convertifi ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our file conversion services.

By using Convertifi, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we may collect:

• Email address
• Name (if provided)
• Account preferences

2.2 File Information

When you use our conversion services:

• Original file names and metadata
• File types and formats
• Conversion settings and preferences
• Processing timestamps

2.3 Technical Information

• IP address
• Browser type and version
• Device information
• Usage analytics and performance metrics

3. How We Use Your Information

We use your information to:

• Provide and maintain our file conversion services
• Process your file conversions
• Manage your account and preferences
• Improve our services and user experience
• Send important service notifications
• Provide customer support
• Ensure security and prevent fraud

4. File Handling and Security

4.1 File Processing

Your files are processed on our secure servers. We implement industry-standard security measures to protect your files during upload, processing, and download.

4.2 File Retention

Temporary Storage: Files are temporarily stored during processing and are automatically deleted after conversion completion or within 24 hours, whichever comes first.

Conversion History: For registered users, we maintain a history of conversion metadata (file names, types, timestamps) but not the actual file content.

4.3 Security Measures

• Encrypted file transmission (HTTPS/TLS)
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: Trusted third-party services that help us operate our platform (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and associated data
• Export your conversion history
• Opt-out of non-essential communications

To exercise these rights, please contact us at privacy@convertifi.com or through your account settings.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our services
• Provide personalized experiences

You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically.